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415 473 4636

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10 North San Pedro Rd, Suite 1016

San Rafael, CA 94903

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FAQs

Frequently Asked Questions

For Care Providers

How can I become a Care Provider and get referred to Care Recipients?

You must take the steps to be enrolled as an IHSS Care Provider. First you must attend a state-mandated orientation and complete a Provider Enrollment form. You will also need to submit LiveScan fingerprints for a background check, and present a valid ID and an original social security card. Once you are enrolled as an IHSS Care Provider, you will need to complete a Provider Registry Application and we will call you in for an interview. For more information, click here.

How do I complete the Care Provider state-mandated enrollment orientation?

State-mandated orientation and enrollment is done through our web based enrollment site. The icon link is located under Provider Enrollment on our website. Please call 415-499-1024 if you have any questions about getting started.

I am already caring for an IHSS Recipient. How do I get enrolled as a Care Provider, so that I can be paid?

In order to be enrolled with the State of California as an IHSS care provider you must attend a state-mandated orientation, complete a Provider Enrollment Form, submit LiveScan fingerprints for a background check and present a valid ID and original Social Security card. You and the IHSS recipient must also complete a Provider Packet. This packet can be obtained from the recipient’s Social Worker. The phone number for the IHSS Social Worker’s office is 415-473-7118. For more information, click here.

I am an enrolled Care Provider and an IHSS Care Recipient has just hired me. What do I need to do next?

You and the IHSS Recipient must complete a Provider Packet. This packet can be obtained from the Care Recipient’s Social Worker. The phone number for the IHSS Social Worker’s office is 415-473-7118.

What crimes will make me ineligible to be an IHSS Care Provider?

Any crime of abuse against a child or elder, or any crime of Medicare fraud will exclude you from being an IHSS care provider. In addition, several violent or serious felonies or sexual felony offenses will also exclude you. Please call the Public Authority for more information regarding specific exclusionary crimes.